GENERAL QUESTIONS

We are so confident our products will change your life for the better, that we let you try them out for 30 days without any risk. If you don't fall in love, then return to Koanna for a full refund.

Email us at help@koannashop.com and we will provide the return details. The 30 day trial period starts from the day you receive your package.

Shipping is free of charge.

Orders are processed at our Netherlands warehouse within 24 hours. Expected shipping times in Europe vary between 1 to 5 days, dependent on the country.

Typical shipping times as below:

1-2 Days
Germany, Netherlands, Belgium

2-3 Days
France, Austria, Switzerland, Czech, Denmark, Slovenia, UK

3-4 days
Sweden, Spain, Italy, Ireland, Croatia

4-5 days
Portugal, Latvia, Finland et al

Note: orders placed on the weekend will be shipped on Monday.

Pay in 3 installments - Available for Netherlands, Germany, France, Ireland, Italy and Spain.

Financing (Ratenkauf)  - Split the payment over 6-36 months - Available for Austria and Germany.

The Koanna Team can be contacted via email: help@koannashop.com

If your question is not covered in the FAQ, let us know, we are happy to help.

INFRARED SAUNA BLANKET

- Length 1.85m
- Recommended for persons up to 2.0m in length.
- Weight 7kg
- Width unfolded 1.8m
- Suitable for persons up to weight 140 kg

- Voltage 220-240V (EU)
- Zero Emf Heating (approx 0.1mG to 0.9mG trace emf levels)
- Timer Setting up to 1 hour
- Wattage 600W
- Infra-Red Wavelength is from 8-14um
- Internal Blanket surface temperature Range approx. 30-65 degrees Celsius depending on the set level.

The sauna blanket folds very compact and is very light at only 7kg. It is therefore very convenient to store, takes up little space and easy to travel with.

- Standards and Test Specifications: European Standards EN 60355-1, 60355-2-27, EN62233, EN55014-1, EN55014-2, EN61000-3-2, EN61000-3-3
IEC: 62321 Various

ROHS Certified toxin free

CE - European Health & Safety Standards

Using the Koanna Sauna Blanket is very low cost and economical.

The blanket's wattage is 600W. Therefore at an electricity price of 35 Euro cents per kWH, using the Koanna Sauna Blanket for an hour session will cost approximately 21 Euro Cents (0.21 Euros per hour usage).

Save thousands on sauna visits or home installations. Using five times per week costs only 1 euro. The Koanna Sauna Blanket is not only great for your health but easy on your wallet too.

Option 1 - Cleaning the blanket is easy. Being fully waterproof means you can wipe down any excess sweat with your towel. Then spray the blanket with a gentle cleaning fluid. Job done in 2 minutes or less.

Option 2 - The 'Koanna Insert' accessory has been designed to minimise cleaning after your session. The Egyptian Cotton absorbs the sweat, just slip inside and enjoy some luxury.

The Koanna Sauna Blanket has been designed with EMF Blocking Technology for an all natural experience.

The EMF levels on the Koanna Sauna Blanket are zero EMF or at trace EMF levels of 0.1 to 0.9 milligaus.

The Koanna Infrared Sauna Blanket generates Far Infrared Heat that deeply penetrates the skin. It warms the body inside out resulting in a deep cleansing sweat. The Infrared Rays can provide a wide range of benefits as described in the Benefits Section and Post.

The carbon fibre heating elements in the Koanna Blanket generate infrared energy. This energy consists of (a very small part) light and (mainly) heat. You cannot see the light rays, but the warmth is indispensable for us and you feel good on your skin. For example when the sun hits it, which is our best known and most important source of infrared.

Traditional saunas use electric heaters to heat the space to as high a temperature as possible. However, infrared saunas do not focus on heating the air around you. Instead, the radiant infrared creates a penetrating heat that warms the body from the inside out. This allows you to experience a more intense and longer sweat session with comfort and at a lower temperature than a traditional sauna. Because of this reason many people find an infrared sauna a much more satisfying and enjoyable experience.

It's never been easier to Sauna thanks to the Koanna Infrared Blanket.

(i) Lay out the blanket on a suitable surface, like your bed, sofa or yoga mat.

(ii) Plug in the power. Set your session time on the handheld controller (up to 60 minutes), set your temperature (levels 1 to 6), then jump inside for 60 minutes of bliss.

(iii) Afterwards jump into a cooling shower, and clean down the blanket. It packs away small into a handy storage/travel bag.

The Koanna Sauna Blanket has the same heating technology as a regular infrared sauna cabin. However, the comfortable lying position contributes to greater relaxation. In addition, the cocoon design means that you are completely surrounded and close to the infrared rays, which is not the case with a cabin sauna.

Many of our customers wondered whether the blanket would be as enjoyable as a regular sauna cabin. Please do check our reviews and all the customers that were very pleasantly surprised.

"I was really sceptical, I thought that the Koanna sauna blanket was less efficient than a real sauna. I was pleasantly surprised by its effectiveness. After a session, I am soaked and above all I feel very relaxed. It's a great discovery, it's really worth the price. I have no regrets. Thank you very much" Zakia E.

There is no limit to how often you should use the blanket. We recommend listening to your body and use as often as you feel you need, which is 3 sessions per week for some customers and every day for others.

The same principle applies to when is the best time to use the blanket. The blanket works great for relaxation and promotes deep sleep, so using before going to bed is a great idea. However, using earlier in the day will also provide an energising effect which sets you up for a productive day.

We also have professional athletes who are using the blanket following a training session to take advantage of the Infrared benefits and faster recovery.

Finally, whilst we enjoy sessions of 45-60 minutes the most, even a short session will provide some benefit. It's a case of finding what works best for your lifestyle and schedule.

The Sauna Blanket is made from the highest quality polyurethane leather, non toxic materials. It has a luxury feel. The blanket is built in layers, that separate the carbon fiber heating elements and it is waterproof.

ROHS Certified toxin free

It is not recommended to use the blanket when pregnant.

If you have a blood pressure complaint, then as with any form of heat therapy, we recommend to discusss first with your medical practitioner before using the sauna blanket

The sauna blanket folds very compact and is very light at only 7kg. It is therefore convenient to store and takes up little space.

The blanket comes in a handy travel bag which makes its easy to store and handy to travel with.

The box includes the Blanket, Instruction Manual, the temperature/time controller, power supply cord and a handy travel and storage bag.

The Sauna Blanket comes with a 12 month warranty as described in the warranty page of this store.

LED LIGHT THERAPY MASK

An at-home wearable LED device that produces light to help reduce fine lines and wrinkles, boost collagen, decrease skin blemishes and acne complaints.

Wavelengths:The Koanna mask uses four proven wavelengths of light; (i) 460nm Blue, (ii) 590nm Yellow, (iii) 630nm Red and (iv) 850nm Near Infrared light.

Treatment Options: There are 3 modes of operation (i) Yellow, (ii) Blue, and (iii) Red/Near Infrared in combination. When starting a treatment, choose one of the three modes depending on your goal.

LED Lights: There are 240 Lights in the mask. 60 yellow, 60 blue, 60 Red and 60 Near Infrared. The Near infrared light is invisible to the human eye so you cannot see it.

These wavelengths have been shown in clinical studies to stimulate collagen and elastin production, and help rebuild the damage caused by the aging process.

Mask Irradiance: The mask irradiance is 76mW/cm².

The in-built battery and fully portable design means the mask fits easily into your active and busy lifestyle.

Make the most of your time by combining your treatment with a yoga session, watching the TV, walking around, or a relaxing meditation as you prefer.

We have designed the LED Mask so that you combine your 'Light Therapy Session' with other activities like using the computer, watching TV reading et al.

For this you can use the (optional) eye pads provided. The soft pads will block the light, reduce the brightness and allow you to keep your eyes open so you can do other things, such as looking at a computer screen.

That being said, at Koanna we are all about the self-care. So making some time for yourself, to just lie back, unwind and relax is great too.

The Koanna Mask has Red, Near Red, Yellow and Blue light which means there is always a light therapy to suit your skin type and goal.

Step 1 - Gently Clean and dry your face. We do not recommend to use the mask with make-up.
Step 2 - Apply a water based Hydrating Serum, e.g. vitamin C with Hyaluronic Acid (optional) which may help improve results from the light therapy.
Step 3 - choose your time (5-30 minutes), select your colour, then lie back, relax and enjoy some me-time.

Silicone flexible LED Facial Mask, Digital Controller, Head Straps, Eye Comfort Pads, Carry Bag.

For the best results use 3 to 5 times per week.

It is recommended that you experiment with both treatment times (10-30 minutes) and colours (Red/NIR, Yellow and Blue). This way you will discover what works best for you.

It is also ok to combine colour treatments into a single session, e.g. 10 minutes of Red Light followed by 10 minutes of Blue Light.

LED therapy is a completely natural treatment and does not contain any harmful UV wavelengths. It does not create heat or thermally damage the skin.

The Koanna Yellow Light Therapy works at a wavelength 590nm. It has a shallow penetration level which makes it an effective treatment for a range of skin issues.

Upon penetration of the skin, yellow light activates several key mechanisms triggering cell renewal. Ultimately this change results in a better skin appearance and helps:

- Reduce redness associated with rosacea.
- Balance skin tone and improve skin pigmentation.
- Improve lymphatic flow.
- Revitalise damaged skin tissues.
- Improve sun damage.

The Koanna Mask emits Blue light at the 460nm Wavelength. This wavelength has an antimicrobial effect, making it effective at killing several types of bacteria that can collect in your pores and oil glands and cause breakouts. The blue light neutralises this bacteria deep within your pores.

The blue light can also have an anti-inflammatory effect on keratinocytes, the most common cells in the outer layer of the skin. This helps to reduce redness and inflammation.

A 2009 study showed that daily self-treatment using blue light for mild-to-moderate acne reduced the number of acne lesions significantly. Moreover, the study demonstrated a significant improvement of the subjects’ skin conditions.

The Koanna Mask combines Red (630nm) and Near Infra-Red Light (830nm) into a single treatment.

This light is absorbed by the mitochondria in your cells, resulting in an increase in energy production.

Following red light exposure, you’ll enjoy increased circulation and blood flow, which can help reduce inflammation. It also has an added benefit of boosting collagen production for an improved skin tone and natural anti-aging effects.

The Koanna Led Mask comes with a 12 month warranty as described in the warranty page of this store.