Refund policy

To start a return, you can contact us at help@koannashop.com. We will send you details of where and how to return your package. Items sent back to us without first requesting a return will not be accepted. 

Infrared Sauna Blanket

We have a 30-day risk-free return policy. In the unlikely situation that you are not satisfied with your blanket, then you have 30-days after receipt of your item to request a return and refund. The 30-day period starts on the day you receive your product.

Sauna Blanket Insert
We offer a 14-day return policy for un-opened inserts. 

LED Mask
We have a 30-day risk-free return policy. In the unlikely situation that you are not satisfied with your mask, then you have 30-days after receipt of your item to request a return and refund. The guarantee period starts from the day you receive your product.

Damages and issues 
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Returns
Please note that after the arrival of your parcel at the returns center, it can take a few days to be processed. Return costs are covered by the customer.

Refunds 
Refunds will be processed after we have received and checked your return. You will be automatically refunded on your original payment method and it is not possible to process refunds to other payment providers. Please remember it can take some time for your bank or credit card company to process the refund. Please note that if the products are returned damaged or dirty then a processing charge will be applicable. Please return the products fully cleaned and undamaged.

General
If an order is placed for more than one Koanna Blanket then the refund policy applies only to a single unit.